They look extra comfy, right?
They might want to start by not shipping heat molded inserts to the South in the heat of summer in a very flexible envelope. Lately, the daytime temperature here has been over 95 degrees with a heat index of 105+, so when the mailperson folded the flexible envelope and shoved these into our black mailbox...they might as well have been thrown into the oven!
In the meantime, anyone know somebody who has a foot shaped like this???
The company (altrec.com) originally wanted me to print out their pre-paid postage return label and return the inserts. Since they can't do inventory swap at thier warehouse, they said I could either wait until they receive the return and give me credit or I could go ahead and just order another pair (pay for these a second time) and then be credited when they receive my return.
It took a couple of emails, but they saw my point on customer service and integrity and were willing to go ahead and work through this with me. That is, until they realized that they no longer have any size 14 inserts in stock. To make it better, they don't know when they will receive more inventory of the inserts either.
I am going to send them back. I will get my credit. I will be purchasing another pair from another retailer and paying for shipping from them (which was free on altrec.com).
My husband will get his inserts....he will, he will!